LEGAL REFERENCE

Privacy Policy: Aapke Account Ki Hifazat

Aapka personal information aur account security hamara sabse pehla priority hai. Yeh page samjhaata hai ke hum aapka data kaisa handle karte hain, kaunse payment details hum store...

Encrypted account accessJazzCash aur Easypaisa secure linkingWithdrawal verification processDevice login trackingData retention clarity

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Hamara Privacy Policy Ki Bunyad

k9 game Pakistan mein operate karte hue aapke account ka data sirf aapke gaming aur payment needs ke liye store karte hain. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, tab unka transaction reference hamara system mein record rehta hai — lekin aapka wallet PIN ya full card number kabhi store nahi hota. Aapka account username, login history, aur

game activity hamari servers par encrypted form mein rehta hai. Agar local qanoon kisi region mein aapke data ke access ki ijazat deta hai, ham us ke liye compliant hain. Withdrawal requests ke liye hum identity verification karte hain taake fraud se bacha ja sake. Aapke email aur phone number sirf account recovery aur withdrawal confirmation ke liye use hote hain —

marketing ke liye nahi.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY QUESTIONS

Aapke Privacy Concerns Ka Jawab

Team online

Email Support

Privacy ya data-related sawaal ke liye [email protected] par likho. Hamara team aapke request ko 48 ghanto mein dekhta hai aur aapke account security ke baare mein poori transparency deta hai.

Account Settings

Apne account dashboard mein jao aur 'Privacy & Security' section kholo. Wahan se aap apni login history dekh sakte ho, connected devices dekh sakte ho, aur password change kar sakte ho.

Data Access Request

Agar aap apne stored personal data ko dekha chahte ho ya delete karna chahte ho, toh hamse directly contact karo. Hum 30 dino ke andar aapka complete data report denge.

SECURITY MEASURES

Hamara Data Protection Ka Tareeqa

SSL Encryption

Har connection hamara k9game.bet domain par TLS 1.2+ encryption mein chalti hai. Aapka JazzCash account link ya Easypaisa reference kabhi plain text mein travel nahi karta.

Payment Gateway Security

SadaPay aur Raast ke saath hamara integration PCI-DSS compliant hai. Aapka wallet identification hamesha third-party payment processor ke paas rehta hai, hamara servers pe nahi.

Two-Factor Login

Aapka account username-password ke baad SMS confirmation maang sakta hai. Agar kisi doosre device se login attempt ho, toh aap alert receive karoge.

Session Timeout

Inactivity ke baad 30 minute mein session automatically logout ho jata hai. Isse agar aap public device par khel raha ho toh aapka account safe rehta hai.

Withdrawal Verification

Har withdrawal request ke liye hum phone number aur registered email confirm karte hain. Paise sirf verified account holder ke JazzCash ya Easypaisa wallet mein jaate hain.

Fraud Monitoring

Hamara system unusual account activity track karta hai — agar suspicious pattern dikha toh hum account ko temporarily lock kar sakte hain jab tak verification na ho.

Hum Kitna Purana Data Store Karte Hain

Active Account Data	Jab tak aapka account khula hai, aapka username, email, phone aur account balance hamara system mein rehta hai.
Transaction History	Deposits, withdrawals aur game activity records 5 saal tak store hote hain — compliance aur dispute resolution ke liye.
Payment References	JazzCash transaction IDs, Easypaisa receipt numbers aur SadaPay links 3 saal tak hamara database mein hote hain.
Login Logs	Last 90 dino ki login history aur IP addresses visible hoti hain aapke account mein; purani logs automatically delete ho jaati hain.
Closed Account Data	Agar aap account close karo, toh personal data 12 mahine baad delete kiya jata hai — legal obligations poore hone ke baad.
Withdrawal Documents	Identity verification documents (CNIC photo, address proof) hamara secure vault mein rehte hain; sirf authorized support staff dekh sakte hain.
Cookies & Tracking	Session cookies automatically expire 30 din mein; persistent cookies sirf aapke preference setting ke liye hoti hain aur aap delete kar sakte ho.

Aapke Account Mein Kaun Si Visibility Hai

Full Transaction Log

Dashboard mein jaao aur 'Transaction History' kholo — har deposit, withdrawal aur game session ka tareekh dekho. JazzCash transactions pe payment ID likha hota hai.

Connected Devices

Settings mein 'Active Sessions' dekho — kaun se devices se login ho rahe hain. Suspicious device dekh kar apne aap logout kar sakte ho.

Withdrawal Status

Jab Easypaisa ya SadaPay se paise nikalo, toh real-time status dikhai deta hai — processing, completed ya failed. Confirmation SMS bhi milta hai.

Security Alerts

Agar naya device se login ho, ya password change request ho, toh email alert milta hai. Aap 1 hour mein confirm ya deny kar sakte ho.

Data Export Request

Apne account data ko CSV format mein download kar sakte ho. Settings > Privacy mein 'Download My Data' button hai.

Account Closure Option

Jab tak khel raha ho tab account active rehta hai. Band karna chahte ho toh Support se contact karo — 30 din cooldown period rehti hai.

Zyada Puche Jane Wale Sawaal

Nahi. JazzCash transaction ke baad sirf reference ID aur transaction date hamara system mein store hota hai. Aapka actual wallet number ya PIN kabhi hamara paas nahi aata. Payment processor ke paas sab kuch secure rehta hai.

Account close karne ke baad personal information aur game history 12 mahine tak secure archive mein rehti hai. Tax ya legal reasons ke liye agar zaroori ho toh transaction records 5 saal tak rakh sakte hain. Baaki sab delete ho jata hai.

Bilkul nahi. Aapka game activity, slot spins, live table decisions — sab sirf aapke account mein private rehta hai. Hum third-party advertisers, affiliates ya analytics companies ko aapka play history kabhi nahi dete.

Dashboard mein 'Withdrawals' section dekho. Status real-time update hota hai — pending, processing ya completed. Jab paise wallet mein pohanche, toh Easypaisa app mein notification aa jaata hai. Support se reference number maang kar transaction confirm kar sakte ho.

Turant password change karo. Settings > Security mein jaao aur 'Active Sessions' dekho — unknown device se logout kar do. Email alert mein logout confirm karne ke liye link hota hai. Support ko bhi alert karo agar hack hone ka doubt ho.

Login ke waqt IP address aur approximate location record hota hai — fraud detection aur security ke liye. Yeh data 90 din baad delete hota hai jab tak account active hai. Aap apna login history account settings mein dekh sakte ho.

Jab tak aap payment method link rakho, reference hamesha encrypted form mein rehta hai. Agar link remove karo, toh record 30 din mein delete ho jata hai. Historical transactions 5 saal tak audit purpose ke liye rakhe jaate hain.